Monday, August 10, 2015

Employee Spotlight: Eric Costin, Service Advisor

Eric Daniel Costin was born on June 4, 1982 in Miami, Florida. He joined the United States Army in 2006 at the age of 23. He served overseas in Iraq and Okinawa, Japan and has been stationed in multiple locations around the world. Eric was Honorably Discharged from the U.S. Army in 2013 after 7 years of service.


When he returned, he attended the Nascar Technical Institute in May 2013 and graduated in July 2014. Eric has numerous Automotive Technician certifications, as well as 11 Ford credentials. He was an automotive technician for just over one year before moving to the position of Service Advisor for Hilbish Ford.

Eric has been married to Jacquelyn Costin for 9 years and they have 2 dogs and 1 cat. Eric and his wife currently reside in Landis, NC.

Eric is such an asset to our service department. See what some of our customers have to say about Eric and our service department.

“I continue to be amazed at the friendliness, honesty, integrity, and genuine customer satisfaction focus found at the Hilbish Ford Service garage. These guys went out of their way to correct my service problem quickly and professionally. I trust these people implicitly and cannot praise enough how well they treated me and my vehicle. I would use them much more often, but frankly, I seldom need repairs on my Fords. Thanks for doing so well and please don't change a thing.” – Stephen A. (7-20-15)


“Eric Costin was extremely nice and helpful. He explained the problem in easy to understand terms. Please give him my THANKS!!” – Theodore D. (7-21-15)


“Eric Costin was awesome he took care of my vehicle and I needed tires and he discussed it in a compassionate way.” – Fatena B. 7-18-15

Wednesday, July 15, 2015

Overcash Celebrates 60 Years with Hilbish Ford

In today’s busy world of switching jobs to climb the corporate ladder, Billie Overcash is a rarity. His first job was with Hilbish Ford (then Hilbish Motor Company) in 1955 and he has never left! He has been both a car salesman and the sales manager, but it has only ever been with one company and the same boss. To say he is loyal, would be an understatement.

This ad from a newspaper from 1956 is framed and displayed outside of Billie's office.
This August, Billie will celebrate 60 years of service to Hilbish Ford and he has no thoughts of leaving anytime soon. “I’ve thought about it,” he said. “But what would I do?”

Not surprising that Billie would feel that way, since he still works on his families’ dairy farm, where he cares for horses and cows, cuts hay, and rides a bike every morning. There is no slowing him down! He has been married to his wife, Peggy, for 61 years, and they have a daughter Teresa Kincaid and granddaughter Madison.

Sixty years ago, Overcash was a young Hilbish Motors car salesman, only 20 years old, and he admits he was scared. Back then, salesmen went door to door trying to find customers and it was intimidating. “It was a mandate,” he said. Car salesmen also had bad reputations back then, so he had that working against him as well.

Overcash pointed out that there was so much excitement that existed around cars back when he first started. People had spendable income because everyone worked in the mill. “People were car crazy,” he said. “They would put a new car in front of everything else, and the dealership was where you would get a glimpse of the latest models.”

“We had Show Days where we would reveal the latest car,” said Overcash. “People would surround the dealership just to see it. The whole town would come out once a year for these shows.” In fact, Overcash used to hide the cars on his family farm so people couldn’t see them before the Show Day.
Hilbish Ford’s first dealership was in uptown Kannapolis on Chesnut Street and had a tar and gravel lot. He said he used to wear out a pair of shoes every couple of weeks.

He remembers moving to the current location on September 5, 1968. “It was my birthday and I had to work,” he said. “We always had Labor Day weekend off, but not that weekend.” Hilbish actually combined the Kannapolis dealership with Concord Motors and moved both to the new location.

Over the years, he has sold everything from highway tractors, to police cars, to school buses, as Ford used to make the bus chasses. He even helped run a leasing company at the dealership for about 30 years.

When asked what his secret to selling is, he says that honesty has always been his best policy.“I tell it like it is,” said Overcash. He also pointed out that he used to read the original selling manuals that Ford Motor Company provided. In fact, he still has them in his desk drawer. He also proudly shares his Ford stock certificate, purchased in 1966 which was signed by Henry Ford himself. Even when the automobile market dipped, he never thought of selling it. He’s loyal, remember.

Ford Sales Manual and Reference Guide
He even shared an interesting story about how he helped with the sale of a bus to the Church of God Home for Children that desperately needed one. Back then, S&H Grocery gave out green stamps and Church of God congregations from all over collected enough to purchase the bus. The orphanage owned 2,555 books of the stamps which turned into $5,077 for the purchase.

“He has served generations of customers and I hear his customers say all the time…you have sold my grandparents, parents, us and our children vehicles over the years,” said Tim Vaughn, General Manager of Hilbish Ford.

Overcash has also been an active citizen in his community too. While a lot of his peers left town for other things, he stayed in Kannapolis and has been a lifelong member of Bethpage Presbyterian Church and a 30 year member of the Kannapolis Rotary Club. He also proudly served in the North Carolina National Guard for 10 years.

Hiblish Ford and Billie Overcash both have a deep history and commitment to the Kannapolis community and to Ford cars. Here’s hoping Billie keeps selling them for a long time to come.

Wednesday, July 1, 2015

Do it Yourself Service Tips from Hilbish Ford

Service Manager Tommy Moore shares things you can check yourself on your vehicle before you head out on vacation or on a long trip. He shows you what to look for on you battery cables, how to check your oil level, power steering and brakes fluids as well as coolant, and the air pressure in your tires. Also, see Tommy's trick to check your tire tread using a penny.


Call us at 888-582-6852 or come to Hilbish Ford at 2600 S Cannon Blvd, Kannapolis, NC 28083 for any of your service needs or visit our website service page.

Wednesday, June 17, 2015

Hilbish Ford Hosts Chamber After Hours

Hilbish Ford believes in being an active member of the Kannapolis, Concord, and great Charlotte community. That is why General Manager Tim Vaughn is also a big supporter of the Cabarrus Regional Chamber of Commerce and will soon serve at the Board Chair.


Last week, Hilbish Ford hosted a Chamber After Hours which allows chamber members to gather and network at area businesses. Over 70 people came to the dealership and enjoyed great food from Dough Girls Catering.

Saturday, June 6, 2015

Our Service Department Strives for 5 Star Service on Every Vehicle

The Service Department here at Hilbish Ford always makes sure our customers get 5 star service when they bring in their vehicles for service. We know your time is valuable, so we make sure the wait time is as short as possible to get you back on the road!

Service representatives like Terri are here to take you through your service experience here at Hilbish Ford and make sure you get everything you need for a reasonable price. Visit our service department page on our website for more information about how we can keep your vehicle running strong.


See what our customers have to say about their recent experiences in our service department.

June 3, 2015
I had phoned ahead and spoke with a service representative and told him that I had a check engine code and what it was and ask if he could do the PCM update for a 97'.... Charlie was very helpful and knowledgeable in doing the software update the car need that would no longer give me problems having my car inspected... Saving me a lot of money so that I didn't have to replace the part!!!

June 1, 2015, Brett M.
Great and Friendly service. Quote and final bill were the same. Would definitely go again.

May 27, 2015
My nine year old Ford Explorer just turned 90,000 miles when I took it to Hilbish Ford for service. The staff helped me right away, explaining what was needed, then called when it was ready. When I arrived, was greeted and the bill reviewed. And the cost was way less than I expected, saving me hundreds. Overall experience was excellent!

May 24, 2015, Jerome D. from Concord, NC
Always a great experience with the service department. Terri is always very accommodating and goes out of her way to help me when I bring my truck in for service.

May 24, 2015, Kenneth R.
The service people there are really nice and do good work and that is why we take our vehicles there for service. They are dependable people. We recommend Hilbish to our friends and family.

May 20, 2015, Virginia M. from Kannapolis, NC
Your staff is so helpful kind and considerate! I wouldn't dream of taking my Freestar anywhere else! It's soon to be 12 years old and knock on wood, you've kept it running like a charm! Just over 50,000 miles I plan to have it a lot longer!

May 20, 2015, Thomas H.
Your service department was courteous, fast and efficient. We had The Works (using full synthetic oil) and my wife's Mustang inspected. We thought we may of had an issue with the Mustang but the service tech thru our service adviser informed us is was nothing to worry about at this time. I like the honesty of the service tech and the service adviser as we had to accept their opinion on the issue we thought we had. Thanks...


Monday, June 1, 2015

General Manager Tim Vaughn recently presented Outstanding Teacher Awards for the month of June. Hilbish Ford sponsors Teacher of the Month awards in both the Kannapolis City School system and the Cabarrus County School system to recognize the wonderful teachers we have in our community and the contribution they make to our children.

Congratulations to Ms. Mary Beth Jung, EC Resource Teacher at Kannapolis Middle School for receiving the Hilbish Ford Outstanding Teacher Award for June.

Ms. Mary Beth Jung, Kannapolis Middle School
Congratulations to Ms. Kristina Wolfrom, a Health and PE Teacher/Athletic Trainer at C.C. Griffin Middle School for receiving the Hilbish Ford Outstanding Teacher Award for June.

  
Ms. Kristina Wolf, C.C. Griffin Middle School



Monday, July 7, 2014

Forbes: 2015 Ford Edge Rivals Luxury Vehicles

We couldn't have said it better ourselves! See why Forbes is really excited about the 2015 Ford Edge. And they're not the only ones...

The 2015 Ford Edge Pushes Into Premium-Car Territory With Major Upgrades

Written by Matthew De Paula for Forbes, 6.30.14

Cars like the 2015 Ford Edge will make it harder for some to justify shelling out big bucks on luxury vehicles. A comprehensive makeover to this midsize crossover promises to bring refinement, comfort and technology normally only seen on cars costing thousands more.

Ford chose a good foundation on which to re-engineer the Edge: It is now based on the same platform as the current Ford Fusion sedan, which debuted in 2012 and has excellent handling dynamics. 

The new chassis uses more high-strength steel to make it stiffer, which, in turn, helps the redesigned suspension better absorb bumps and potholes. The end result should be a smoother ride and more agile handling.

The interior should be noticeably quieter, too. Ford better isolated the cabin from road, wind and engine noise by adding more insulation and a thicker, laminated windshield, among other improvements. Some upper trim levels also get thicker laminated front side windows and noise-cancellation technology to neutralize certain sounds associated with road or engine noise. Both features are found on many luxury cars.

Inside, the 2015 Ford Edge has better fitting panels with fewer seams and tighter gaps. That might not sound like a big deal, but in terms of perceived quality, it is. Leg-room is more generous than before, not only because the 2015 Edge is slightly longer than the previous model.

Optional features that you’d find on luxury vehicles include a heated steering wheel and cooled seats. There are even some things most luxury vehicles don’t have, such as inflatable safety belts for second-row occupants. These seat belts help reduce injuries from frontal crashes by distributing crash force energy over five times more surface area of the torso than a traditional seat belt.

Another feature normally found only on luxury vehicles is adaptive steering. It makes it easier to The new Edge is also the first Ford to come standard with a turbocharged EcoBoost engine, which was optional on the outgoing 2014 model.
steer at low speeds and keeps the car more stable at high speeds. The 2015 Edge is the first Ford to get adaptive steering, but the automaker plans to introduce the technology on other models.

A “significantly improved” 2.0-liter four-cylinder EcoBoost engine produces 245 horsepower and 270 pound-feet of torque. Though torque remains the same and horsepower only goes up by five, compared to the previous 2.0-liter EcoBoost, a redesigned turbocharger should make the engine feel more responsive.

The new 2.0-liter EcoBoost engine is also lighter and more efficient, aided by a stop/start function that shuts the engine off during temporary stops. Ford has not released fuel economy estimates, but this new engine should do slightly better than the outgoing 2.0-liter EcoBoost, which got an estimated 24 miles per gallon in combined city/highway driving.

A second new EcoBoost engine will be the most powerful engine offered on the 2015 Edge. This new 2.7-liter turbocharged V6 replaces last year’s 3.7-liter V6 on the Edge Sport. It produces 300 horsepower—5 horsepower less than the outgoing 3.7-liter V6—but Ford says it is designed to offer the power of a V8 engine in a smaller, lighter and more efficient package. The Edge Sport also gets a tighter suspension that offers 15 percent to 20 percent better road-holding capability.

A raft of advanced safety features mimic those found on luxury cars, including cameras and radar that give a 360-degree view and help the 2015 Edge warn drivers of impending collisions and even help avoid them by applying the brakes, if necessary.

As before, the Edge has seating for five and will not offer the option of a third row. Ford is aiming the Edge at young parents seeking something sportier and hipper than the larger Explorer and Flex, which offer third-row seating.

The 2015 Ford Edge goes on sale early next year. Ford has not announced pricing, but it should be close to that of the current model.